This renders the Guess Mode obsolete, which is why it needed to be deprecated. Since it’s no longer available, even if the Guest Mode is still available and the Google Home App can still assign a code for the casting destination (Chromecast device, TV with built-in Chromecast, etc.), cast-enabled apps from devices (smartphones, tablets, etc.) would not ask for a code because it would only search through the local devices.įor example, if a phone is connected to LTE or another network other than the one where the Chromecast device is connected, then it won’t find it and won’t ask for a code. The Guest Mode capitalized on the previous function where cast-enabled apps (YouTube, Netflix, Disney+, etc.) had an option to choose different ways to communicate with devices that couldn’t be found within the same network. If you've tried all of these steps and still can't leave voice notes, please submit a support ticket using the chat widget at the bottom of this page.Oh no! This is not the experience we want you to have, and we understand that your security is your top priority. Īre you trying to use Mote with Google Docs, within an LMS, such as Schoology? Unfortunately, right now we are having issues accessing the microphone within the Schoology application, and we don't have a solution at this time. We show a little notification window, and there's a system message from Chrome that you'll need to click, usually in the top left corner of your screen. Grant Google Docs or Google Classroom access to your microphone, if you haven't done so already. Have you installed the Mote Chrome extension from the Chrome Web Store? Tried all this, and haven't found a 'smoking gun'? Check out section 3 below.
![google docs chat missing google docs chat missing](https://res.cloudinary.com/dn1j6dpd7/image/upload/v1574684815/help/rep1_wyrq77.png)
Usually this takes a few milliseconds, but we In some parts of the world, we've found that internet connectivity can be subject to constraints that affect the latency (time taken) for packets of information to travel to our servers. For this reason, mote doesn't work offline. Because we record and transcribe voice notes online, we need a good internet connection in order to create voice notes. Tried all this, and haven't found a 'smoking gun'? Check out section 3 below.Ĭheck your internet connection. Try using Mote at different times of the day - if things are better in the early morning or late evening, the issue may be related to your local network. Usually this takes a few milliseconds, but it can take more than 5 seconds if there are problems with your local network. You can check your connectivity by going to If you see any 'red' results, please read this article and share it with your IT team.Īll 'green'? In some parts of the world, we've found that internet connectivity can be subject to constraints that affect the latency (time taken) for packets of information to travel to our servers. Your IT department may have implemented a firewall or other web filtering software. Please try disabling all of your other Chrome extensions, and see if this solves the problem. Sometimes other extensions can interfere with how Mote works. Try removing your Mote extension and re-adding the latest release from the Chrome Web Store. Click Chrome -> Quit Google Chrome, and then re-open. Have you been having problems for several days? Have you previously been able to record mote voice notes? We know it's frustrating when products don't work.īefore you throw your hands in the air or think about uninstalling Mote, follow the guide below to get to a set of tailored suggestions for how you can fix your problem. There are separate Troubleshooting guides for Mote for Google Slides, Mote for Gmail and Mote for Google Forms This guide is for anyone who's having difficulty using Mote for Google Docs (including comments in Slides and Sheets) and Mote for Google Classroom.